Got any problems? Check out our Frequently Asked Questions:

Q: My internet connection dropped. Can I continue my shopping?
A: Yes, absolutely. We save your cart for a week and notify you about it by email, where you can always find a link to continue your shopping.

Q: Can I use the payment method cash on delivery (COD)?

A: No, we do not have this option. Our site is 100% safe and qualified by Shopify Payments, so you can use your card without any worries. You can also always request a refund in case something has gone wrong with your package.

Q: When will I be able to receive my order?
A: After an order has been placed, it takes up to 3 days to pass it to the manufacturer. Then, in up to 6 days it is handled by the manufacturer. You get a tracking number and the order despatches. After that, it takes up to 14 days to be delivered. You will receive a tracking number to track your order. Check out our Shipping Policy page to read more.

Q: My discount hasn't been applied. What should I do to get it?
A: All promotion codes which are promised to you on our social networks or site should be 100% applicable. If you've noticed that something hasn't worked, please inform us and we will make sure that you've got what you've been promised.

Q: Is my country on the shipping list?
A: Usually we deliver worldwide. However, due to COVID-19 situation at the moment we restricted our delivery and now we delivery to The USA, UK, France, Germany, Spain, Italy, Netherlands, Belgium, Luxembourg, Ireland, Bulgaria, Croatia, Czech Republic, Estonia, Finland, Hungary, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Denmark, Australia, Greece only.

 

If you still have any questions, please contact our friendly support team:

  

support@justpaintbynumbers.store